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If your Nibav Lift shows an error code, this means that the system has recognized an error that continues to require action. Since our lifts utilize air-driven technology with no pits or machine rooms, the lifts are designed with smart safety devices that provide simple and safe protocols for a homeowner to correct.
Nibav Lifts Error Management System
If your Nibav Lift shows an error code, we would encourage our clients to:
- Contact Nibav’s Customer Service Team for immediate service.
- Check the owner’s user manuals we provide at the time of installation for introductory procedures.
- Follow any instructions provided, or note that you should not use the lift until there is confirmation from our service team.
Automatic SOS Feature for Immediate Help
Nibav Lifts come standard with an Automatic SOS feature that provides immediate support in the event of an incident, with no ability to discuss or act. This refers to the 1st in-class, 3-level safety protocols that provide the following services:
- Level 1: Real-time error alerts
- Level 2: Automatic alerts sent to the service team
- Level 3: Immediate customer support initiation using SOS
This is security for homeowners, as the lift is utilizing its support service regardless of homeowner intervention.
Safety Protocols
According to Nibav’s Full Presentation:
- All Nibav Lifts have in-built safety protocols designed for unforeseen stops and errors.
- In the event of a malfunction, the home elevator will automatically engage its safety brakes to prevent issues.
- Customers have Annual Maintenance Contracts (AMC), which include regular service to assist in limiting the frequency of code errors.
Customer Support and Service
For USA homeowners who are using Nibav Lifts:
- Call our service center directly using the provided hotline.
- Ensure that the lift’s AMC is active to receive priority service.
- Never have unauthorized service or attempt to reset the lift system alone.
Conclusion
If your Nibav home elevator shows an error code:
- Utilize our Automatic SOS feature for immediate support.
- Heed the advice of Nibav’s certified service team members, who utilize the 3 levels of safety protocols.
- If applicable, ensure regular AMC inspections of the lift, as advised by the official product guide.
If you need further support, contact the Nibav USA customer service team. Nibav Lifts are designed for your safety, convenience, and peace of mind with the best technology and service in the industry.
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